Terms and Conditions
Introduction
These Terms and Conditions govern your participation in our online competitions and raffles, which offer a variety of exciting prizes. By entering our competitions, you agree to abide by these terms, which outline your rights and responsibilities as a participant. Our goal is to create a fair and enjoyable experience for all entrants. Please read these terms carefully before participating.
Eligibility
To enter our competitions, participants must meet the following criteria:
- Age: You must be at least 18 years old.
- Residency: Only UK residents are eligible to participate.
- Exclusions: Employees of Rowes Raffles Ltd, their family members, and anyone connected to the administration of the competition are not permitted to enter. Before submitting your entry, you must confirm your eligibility by ticking the appropriate box.
Participation
To enter Rowes Raffles Ltd competitions, participants can purchase entries online or submit free entries via post. All entries must be accurate and complete. Participants must confirm their eligibility by ticking a box indicating they are over the age of 18. Rowes Raffles Ltd retains the right to verify the age and residency of all entrants. Any participant found to be ineligible will be disqualified from the competition, and any entries submitted may be voided.
Prizes
Rowes Raffles Ltd offers a variety of prizes in its competitions, which may include gift vouchers, makeup, watches, clothing, cars, bikes, holidays (including plane tickets and accommodation), and cash prizes. Each competition will specify the exact prizes being offered. Rowes Raffles Ltd reserves the right to substitute any advertised prize with another prize of equal or greater value if necessary due to unavailability. All prizes are tax-free, and winners will be contacted via email and text within one hour of the competition closing.
Payment Terms
Participants can enter competitions using accepted payment methods such as credit cards, Apple Pay, and Google Pay, with all transactions processed securely through Stripe. No additional fees will be charged for entering the competitions. Participants must pay the full entry fee at the time of purchase. All sales are final, and Rowes Raffles Ltd does not accept refunds for competition entries. In the event of a dispute regarding payment, participants are encouraged to contact customer support for assistance.
Refunds and Cancellations
Rowes Raffles Ltd does not accept refunds for competition entries once the payment has been processed. All sales are final. In the event that a competition is canceled by Rowes Raffles Ltd, participants will be notified promptly, and they may receive a credit for future competitions at the company’s discretion. Participants are encouraged to review the terms and conditions before making any entries to ensure they understand the no-refund policy.
Data Collection and Privacy
Rowes Raffles Ltd collects personal information, including email addresses, phone numbers, home addresses, full names, and payment details. This information is used for processing entries, contacting winners, and delivering prizes. The company adheres to strict data protection policies and will only retain personal data for as long as necessary. Participants can request the deletion of their data at any time, and the company will comply with such requests in accordance with applicable data protection laws.
Intellectual Property
All intellectual property rights associated with the Rowes Raffles Ltd website, including logos, designs, content, and software, are owned by Rowes Raffles Ltd. Participants are granted a limited, non-exclusive, non-transferable license to use the website for personal purposes. Sharing links to the website and screenshots on social media is permitted, provided it does not imply any endorsement or affiliation with Rowes Raffles Ltd. Unauthorized use of the intellectual property may result in legal action.
Liability Limitations
Rowes Raffles Ltd provides competitions and prizes “as is,” without any representations or warranties of any kind. By participating, entrants acknowledge the following limitations of liability:
- General Liability
Rowes Raffles Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from participation in its competitions, including loss of profits, revenue, or data. The company does not guarantee the availability of prizes and assumes no responsibility for technical failures, including system errors, interruptions, or delays in service.
- Personal Injury and Loss
Participants agree that Rowes Raffles Ltd is not liable for any injuries, losses, or damages incurred while participating in competitions or accepting prizes. This includes any damage or loss arising from the use of prizes awarded.
- Financial Thresholds
If a competition does not meet the required financial threshold to award the advertised prize, Rowes Raffles Ltd will distribute 70% of the prize pool to the winner, which will serve as the maximum liability in such cases.
Disclaimer
The competitions operated by Rowes Raffles Ltd are conducted in compliance with UK laws. However, the company does not warrant that all aspects of its services will meet the expectations of every participant. Participation in competitions is at the participant’s own risk. Rowes Raffles Ltd reserves the right to modify, suspend, or terminate competitions at any time without prior notice.
Amendments to Terms
Rowes Raffles Ltd reserves the right to amend these Terms and Conditions at any time. Participants will be notified of any changes via email or through a notice on the website. Continued participation after such amendments constitutes acceptance of the updated Terms. It is the participant’s responsibility to regularly review the Terms and Conditions for any changes.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
User Responsibilities
Participants must ensure that all information provided during the entry process is accurate, complete, and up-to-date. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. Participants must comply with all applicable laws and regulations when participating in competitions.
Dispute Resolution
In the event of a dispute arising from these Terms or participation in competitions, participants agree to first attempt to resolve the matter informally through customer support. If the dispute cannot be resolved informally, participants agree to submit to arbitration, where a neutral third party will mediate the dispute in accordance with applicable laws.
Termination of Accounts
Rowes Raffles Ltd reserves the right to terminate or suspend a participant’s account at any time, without prior notice, for any violation of these Terms and Conditions or any unlawful activity. Upon termination, the participant’s access to competitions and prizes will cease immediately, and any entries may be forfeited. Participants may also request account termination at any time, at which point their personal data will be handled as outlined in the Privacy Policy.
Force Majeure
Rowes Raffles Ltd is not responsible for any delays, failures, or inability to fulfill obligations due to unforeseen events beyond its control. Such events may include, but are not limited to, natural disasters, power outages, strikes, acts of war, or changes in government regulations. In the occurrence of these events, Rowes Raffles Ltd reserves the right to suspend or adjust the service offerings as necessary without liability.
Severability
If any clause or provision in these Terms is deemed unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be removed or modified to comply with the law. However, the remainder of the Terms will remain in full force and effect, ensuring the continued validity and enforceability of the contract between Rowes Raffles Ltd and the user.
Waiver
The failure of Rowes Raffles Ltd to enforce any right or provision in these Terms does not constitute a waiver of that right or provision. Users should not assume any waiver or leniency will apply to future situations unless explicitly stated in writing and signed by an authorized representative. Each instance of waiver must be documented formally to ensure validity.
Contact Information
For inquiries, questions, or concerns about these Terms and Conditions, users can reach Rowes Raffles Ltd via email at rowesrafflesltd@gmail.com. Customer support is available 24/7, with a standard response time of up to three business days. All communications should be conducted via the provided email address to ensure a documented record of interactions.
Third-Party Links
Our website may include links to third-party websites or services, which are provided for user convenience. Rowes Raffles Ltd has no control over, and is not responsible for, the content, policies, or practices of these third-party sites. Users are encouraged to review the terms and privacy policies of any linked websites they choose to access, as Rowes Raffles Ltd does not endorse or assume liability for their content or services.
Entire Agreement
These Terms and Conditions, along with the Privacy Policy and any additional policies or notices published by Rowes Raffles Ltd on the website, constitute the full and final agreement between the user and Rowes Raffles Ltd. This document supersedes any previous agreements, representations, or understandings, whether oral or written. Any future changes to these Terms will be formally documented and communicated to users, reinforcing the contract’s binding nature.
Promotional Offers and Discounts
Rowes Raffles Ltd may, at its discretion, offer promotional discounts or special offers to users. Each promotion will be governed by its own terms, outlined on the website at the time of the offer. Eligibility criteria, time limits, and applicable restrictions will be clearly stated, and users must comply with these specific terms to benefit from any discounts or special offers. Rowes Raffles Ltd reserves the right to modify or discontinue any promotion without prior notice.